Privacy Policy

Last updated: July 2026

1. Information we collect

We collect only what we need to let you order and receive meat products:

• Account details: your mobile phone number (used to sign in via one-time passcode), your name, and optionally your email address.
• Delivery addresses: the address text, PIN code, and the geographic coordinates (latitude/longitude) you save for delivery.
• Order information: the items and quantities you order, order amounts, delivery notes, chosen payment method, and order history and status.
• Reviews: ratings and comments you choose to submit about a shop.
• Technical/session data: a secure session cookie/token used to keep you signed in, and basic diagnostic logs needed to operate the Service.

We do not collect your precise background location, and the app does not use third-party advertising or analytics trackers.

2. How we use your information

• To create and secure your account and verify your phone number by SMS.
• To show shops near you and process, deliver, and track your orders.
• To provide customer support and respond to your requests.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To comply with legal, tax, and regulatory obligations.

3. Location data

We use the location you provide (your saved delivery address, or a location you select) to find nearby shops and to deliver your order to the correct place. You control the addresses saved to your account and can edit or remove them at any time in the app.

4. How we share your information

We share information only as needed to fulfil your orders and run the Service. We do not sell your personal information. We share:

• With the shop fulfilling your order — the order details and delivery information required to prepare it.
• With the delivery partner assigned to your order — the delivery address and contact needed to complete delivery.
• With our SMS provider — your phone number, solely to send the one-time verification code.
• With authorities — where required by law, regulation, or valid legal process.

5. Payments

The current version supports Cash on Delivery. We do not store card or bank details. If online payment is introduced later, it will be handled by a secure third-party payment processor, and card details will not be stored by Meatado.

6. Data retention

We keep your account and order information for as long as your account is active or as needed to provide the Service, resolve disputes, and meet legal and tax requirements. When you delete your account, we remove or anonymise your personal data except where we are required to retain certain records (e.g. tax invoices) by law.

7. Security

We use industry-standard measures — including encrypted connections (HTTPS) and secured session handling — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

8. Your rights & account deletion

You can access and update your name, email, and delivery addresses in the app at any time. You may request access to, correction of, or deletion of your personal data. To delete your account and associated data, see our Account Deletion page or contact us below.

9. Children

The Service is intended for users aged 18 and above and is not directed to children. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, notifying you in the app.